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Industry Speaker - Government Contact Centre Summit 2016- Embracing digitalisation and innovation in service delivery - How to Use social media safely and effectively, August 2016

November 17, 2017

In this video interview, Dr Carlene Mahoney, explores:Understanding how can you achieve customer loyalty through managed customer communications. Harnessing the complications, opportunities and best practices for engaging with social media.  Securing stakeholder buy in and support for social media.

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